How to request deletion
You can ask us to delete your account and personal data in either of these ways.
- In the app — open Account and choose Delete my account.
- By email — write to contact@ragulikaip.com from the email address registered on the account, with the subject “Account deletion request”.
We may ask you to confirm your identity before acting on a request, so that nobody else can close your account.
What we delete
On completing your request we delete:
- your account profile — name, email address, telephone number and company name;
- your password;
- your sign-in sessions on every device;
- your notification and push-message settings;
- enquiries you have submitted that did not lead to a matter being opened;
- documents you uploaded in respect of any enquiry or order that did not proceed.
What we must keep, and why
We are a firm of intellectual property professionals, and some records cannot be deleted on request. Where we have acted for you, we are required to retain:
- Matter records — instructions, filings, correspondence with the Patent Office, the Trade Marks Registry, the Copyright Office and any other authority, and the work product prepared for you. These form the file of a professional engagement and may be needed to establish priority, ownership or the conduct of a matter, including long after it closes.
- Financial records — invoices, receipts and payment records, for the periods required by Indian tax and company law. Books of account are generally retained for eight years.
- Records we are required to keep by any law, regulator or court order, or that are needed to establish, exercise or defend a legal claim.
Retained records are kept securely, are not used to market to you, and are deleted or anonymised once the retention period ends.
How long it takes
- We acknowledge a request within 3 working days.
- We complete deletion within 30 days of verifying the request.
- Copies held in routine encrypted backups are overwritten within 90 days.
Deleting your account does not cancel a matter that is in progress, and it does not by itself end any engagement or payment obligation. If you also wish to withdraw instructions, please say so in your request — and see our Refund and Cancellation Policy.
Other choices
If you would rather not delete everything, you can instead ask us to correct data that is wrong, turn off notifications in the app, or ask us to stop sending you information. Write to us at the address below.
Contact
This page supplements our Privacy Policy.