This policy applies to all professional services ordered from Ragu and Lika IP Private Limited (“Ragulika IP”, “we”, “us”) through ragulikaip.com, app.ragulikaip.com and the Ragulika IP mobile application. By placing an order you confirm that you have read and accepted it.
1. What you are paying for
Ragulika IP provides professional intellectual property services, including patent searching, drafting and prosecution, responses to examination reports, trade mark search and filing, design registration, copyright registration and related advisory work.
You are engaging qualified professionals to apply skill, judgement and time to your matter. Work frequently begins as soon as instructions and payment are received, and once professional time has been applied it cannot be recovered or resold.
2. Professional fees are not refundable
Fees paid for professional services are not refundable. This applies whether or not work has commenced at the time you seek to cancel, and whether or not the outcome of the matter is the one you hoped for.
In particular, no refund is available:
- where you change your mind, or no longer wish to proceed with the matter;
- where you cancel your instructions, for any reason, at any stage;
- where you do not provide information, documents, instructions or approvals we reasonably require, and the matter cannot progress as a result;
- where an application is objected to, opposed, refused, abandoned or rejected by the Patent Office, the Trade Marks Registry, the Copyright Office or any other authority or court. Our fees are for the professional work performed, not for a guaranteed outcome, and no outcome can be guaranteed in any IP matter;
- where you are dissatisfied with a professional opinion, recommendation or assessment that has been properly given.
3. Cancelling an order
You may cancel your instructions at any time by writing to contact@ragulikaip.com. We will stop work on receipt, confirm the position on your matter and hand over any work product already prepared. As set out above, fees already paid are not refunded on cancellation.
4. Consultations
Consultation bookings are treated differently, because they reserve a specific slot in a professional’s diary.
- More than 24 hours before the slot — reschedule free of charge, or cancel and receive a full refund of the consultation fee.
- Within 24 hours of the slot, or if you do not attend — the fee is retained in full and no refund or reschedule is available.
- If we reschedule or cannot attend — choose a new slot at no cost, or receive a full refund of the consultation fee.
5. If we do not proceed
If we decline to act, or must stop acting — for example because of a conflict of interest, a regulatory or professional obligation, or because we are unable to provide the service ordered — we will refund the fee for the service that has not been provided. Where part of the work has been completed, we will refund the balance and account to you in writing for the part performed.
6. Failed, duplicate and incorrect payments
If you are charged and no order is created, charged more than once for the same order, or charged an amount other than the price shown, that is a payment error and not a fee for services. Write to contact@ragulikaip.com with the transaction reference and we will verify it with our payment provider and refund the amount in full.
7. Government and statutory fees
We do not collect official fees payable to the Patent Office, the Trade Marks Registry, the Copyright Office or any other authority. Those fees are paid by you directly to the authority concerned, and any question about them is a matter between you and that authority. The prices shown in our catalogue are for our professional services only.
8. How to request a refund
Where a refund is available under this policy, write to contact@ragulikaip.com with your name and registered email address, the order reference, the transaction or payment reference, and the reason for your request. Please raise the request within 7 days of the payment or of the scheduled consultation, as applicable.
9. How refunds are processed
Approved refunds are made to the original payment method only. We do not make refunds in cash, to a different card or account, or as credit against future work unless you ask for credit and we agree in writing.
We will process an approved refund within 7 working days of approving it. The time taken for the money to reach you after that depends on your bank or card issuer and is usually a further 5 to 7 working days.
10. Chargebacks
If you believe a charge is wrong, please contact us first — most issues are resolved quickly. Raising a chargeback with your bank without contacting us delays resolution for everyone. We will contest chargebacks raised in respect of services properly provided.
11. Changes to this policy
We may update this policy from time to time. The version published on this page on the date of your order is the one that applies to that order. Material changes are reflected in the date shown above.
12. Contact
13. Governing law
This policy is governed by the laws of India. The courts at Prayagraj, Uttar Pradesh have exclusive jurisdiction, consistent with our Terms & Conditions.